Team Lead, Client Support

Team Lead is responsible for operations’ management, support quality and performance of Client Support team (up to 10 people).

Things you’ll be doing:

  • Overseeing day-to-day operations by balancing incoming clients’ requests, workload and deadlines
  • Focusing the team on the tasks at hand on internal and external clients’ expectations
  • Ensuring the top-notch support quality
  • Creating an inspiring team environment with an open communication and solutions driven culture
  • Motivating and driving team results
  • Providing team leadership, coaching and discovering training needs
  • Supporting growth of the team and driving recruitments when needed
  • Managing performance and development of individual team members
  • Making sure various daily and ad-hoc administrative issues are taken care of

This job might be for you if:

  • You have worked as a Team Lead
  • You have experience in Client Services field
  • You are fluent in English, both verbal and written
  • You have exceptional communication skills and a keen eye for details
  • You have strong prioritization, organization and time management skills
  • You are really good at making decisions
  • You define yourself as a team player, having strong self-drive and inner motivation
  • You enjoy working in a fast pace dynamic environment

What might give you an edge:

  • Experience in online advertising environment
  • Knowledge of HTML or other web-related technologies
  • An additional foreign language

What’s in it for you:

  • Deep knowledge of such progressive business area as Digital Advertising
  • Opportunity to master Team Lead’s role in an industry leading full-stack platform
  • Opportunity to gain experience in working with international markets
  • Great career opportunities in a fast-growing international company
  • Mildly amusing perks: leisure zone, snacks in the office, open space workplace, team building events and much more!

About us

Adform is the leading independent and open full stack advertising technology platform that encompasses data, creativity and trading into one seamless enterprise product suite servicing media agencies, trading desks and advertisers. All of our products are modular and easily inter-operate with all other point solutions used throughout the digital advertising ecosystem. Adform was founded in Denmark in 2002 and is one of the world’s largest private and independent advertising technology companies. With offices in 19 countries, Adform has more than 800 employees globally throughout Europe, North America and APAC. Visit http://www.adform.com for more information.

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