Publisher Support Specialist

About the role

As a Publisher Support Specialist, you will be working with a various digital advertising tools that are built exclusively for our publisher clients.

You will support Adform clients and partners by suggesting best practices to exploit Adform Sell-Side to the fullest potential, troubleshooting campaign performance issues, assisting publishers when implementing Adform tags to their webpages.

Your responsibilities will include:

- Using e-mail (tickets) to interact with our clients: publishers, marketers, analysts, web developers and even C-level executives;

- Own every ticket that comes your way -investigate, troubleshoot and fix problems calling in reinforcements when needed;

- Debugging JavaScript code or trying to find ways of scraping needed data - Coordinating communication between internal parties and clients in short and long term projects;

- Providing system feedback and suggestions about the possible improvements of the system to relevant parties;

- Educating clients about the possibilities of our system;

- Delivering internal and external training about the platform;

- Helping to improve the product stack for Publishers.

This job is for you if You:

- Possess higher education;

- Are fluent in English, both written and spoken;

- Are proactive and initiative: if you don’t know the answer – you dig in until you find it, offer new ideas, improvements;

- Are good at maintaining customer relations and following basic standards (replying professionally and in time, following confidentiality policies);

- Are a quick learner – can grasp basics of any tool quickly;

- Can explain complicated things in a simple manner;

- Like helping out others & working in a team;

- Don’t lack positivity and ownership approach towards the tasks;

- Have basic knowledge of HTML, Javascript (can read the code and make basic adjustments)

What might give you an edge:

- Background in one of the following fields: Advertising, IT, Media Networks, Programming;

- Experience with internet marketing tools: Google Analytics, Google Tag Manager;

- You know what these words mean: API, S2S, Cookies, JIRA, SDK, DoubleClick.


We offer:

- Opportunity to work with state-of-the-art Advertising technologies;

- Deep knowledge of such progressive business area as Digital Advertisement;

- Become an expert in the use of Adform, an industry leading full-stack platform

- Learning & development;

- Career opportunities in an international company;

- Informal style of leadership & communication;

- And some other standard benefits: health insurance, additional vacation days, company offsite events, team buildings and other fun office activities;

- Monthly salary range for this position starts from 1250 euros gross. The final offer will depend on the experience and competencies;

- Working hours: Mon-Fri 9:00-18:00.

About us

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.

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