Programmatic Services & Support Team Lead

Programmatic Services & Support Team Lead is responsible for operations and performance of Client Support team (up to 15 people). Main team's responsibilities involve Programmatic Campaigns setup and optimization, preparing and delivering reports or analysis to our Adform customers.

Team leader’s responsibilities would include:

  • Overlooking cross-functional day-to-day operations
  • Balancing incoming clients’ requests, deadlines & workload of individuals
  • Ensuring top-notch quality client support
  • Ensuring development process efficiency
  • Acting as a point of escalation
  • Making sure the team is focused on delivering business results
  • Motivating, supporting & developing people to reach their fullest potential
  • Creating an inspiring and fun team environment with an open communication and solutions driven culture
  • Providing team leadership, coaching and discovering training needs
  • Facilitating team`s growth and driving recruitments when needed
  • Making sure various daily and ad-hoc administrative issues are taken care of

Requirements:

  • Good understanding and interest in on-line marketing and on-line advertising
  • Experience in Google Adwords/Analytics/Facebook Advertising or other web-related platform
  • Experience in People management role
  • Fluent Business English, both verbal and written
  • Exceptional communication skills and a keen eye for details
  • Strong prioritization, organization and time management skills
  • Experience in Client Support field or media business would be an advantage
  • Knowledge of HTML or other web-related technologies would be an advantage

Our Promise:

  • Experienced and professional team
  • Challenging and unique tasks
  • Dynamic, inspiring and international environment
  • Creative approach
  • Informal style of leadership and communication
  • Possibilities to learn and work with experts from different countries (offices around the world)
  • And some other standard benefits: company offsite events, team buildings, game rooms and other fun office activities 
  • Opportunities to learn and grow – internships, trainings, etc.

About Us:

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.

To learn more visit us at adform.com

All our career opportunities are listed here

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