Platform Support Specialist

About the role and team 

Can you imagine a team of specialists who are tech-savvy and true professionals in customer care? Specialists that are developing their skills using various Learning & Development tools? Also pursuing one of the 100+ available roles in Adform? Not only a team but a group of friends who know how to have fun together (even online!). Guess what? You can register for an interview right now and start living the dream. 

Your tasks and responsibilities 

  • Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)  
  • Troubleshoot and fix various technical issues related to Adform platform and products   
  • Using beginner code knowledge to troubleshoot issues in the browser 
  • Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Solution Architects, Managers etc.  
  • Report platform issues to Development department using JIRA  
  • Provide support & guidance to your colleagues 

We expect you have   

  • Higher education in one of the following fields: Business, Management Information Systems, Computer Science, Digital Advertising, Marketing or any other related field  
  • Excellent English language skills (written & spoken)  
  • Strong ownership mindset (holding yourself accountable for company’s long-term success) 
  • Passion for helping others (it’s impossible to overwhelm you with questions)  
  • Basic JavaScript, HTML and CSS knowledge to read and explain these JS snippets: 1st snippet and 2nd snippet 
It would be an advantage if you: 
  • Are interested in advertising technology 
  • Have experience working with clients 
  • Have at least minimal knowledge about any of the following: API, SDK, cookies, console errors. 

Our promise 

  • Structured onboardingall needed training and support to become an expert of Adform platform 
  • Open & friendly environment: informal style of leadership and constant support from your colleagues
  • Learning & Development opportunities and internal career development
  • Attractive medical insurance package
  • Multisport card or My Benefit cafeteria
  • Yoga classes in the office (paid by Adform)
  • Office at convenient location (by Metro Politechnika station)

About us  

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands. 

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