Platform Solutions Consultant, Los Angeles

About the team and role

Platform Solutions Consultants have an exciting and dynamic role working with internal experts, agencies, customers, and tech vendors. You will be part of Customer Success team located in Los Angeles, CA and will be responsible for a North American customer portfolio. 

Working as a Platform Solutions Consultant means that you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise in the following areas: Ad Serving, DSP, DMP, and/or Creative/Rich Media/DCO, and enjoy maximizing media effectiveness and efficiency by strategically using these products for your customers. You are a key player to coach customers on Adform's products through trainings, best practices and by answering their requests. 

By utilizing your expertise in Adform products, you will be able to make solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max. 

Your responsibilities  

  • Become a partner and maintain relationships with customers to provide solution-oriented service from a technical and functional perspective 
  • Introduce new features, technical functionalities and best practices 
  • Ensure successful campaign management and overall client satisfaction 
  • Have regular meetings and follow ups with assigned customers to help and educate them to utilize our platform the best way 
  • Support regional leadership to grow and develop the overall Adform business 
  • Be a liaison between Customers and Adform Product Management and Development teams in order to provide feedback from customers and make sure it is executed 
  • Coordinate and drive the on-boarding process of new customers 
  • Escalate cases/situations that could result in dissatisfaction by the customers. Analyze each case and come up with new processes to prevent such situations in the future 
  • Work closely with Platform Solutions Specialists, Consultants and Client Support teams domestically and in Europe in order to ensure the quality of support 

We expect you have 

  • At least 3+ years relevant ad tech industry experience 
  • BA/BS degree or equivalent practical experience 
  • Experience in account management, Adtech platform management, customer support roles, or consultancy 
  • Ability to acquire and share in-depth knowledge of programmatic buying and key business issues that affect the client and the industry 
  • Strong analytical and technical background with a strong sense of business acumen 
  • Proactive personality with excellent organizational and problem-solving skills 
  • Ability to translate complex technical concepts to non-technical audiences 
  • Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset 

It would be an advantage if you: 

  • Hands-on experience in operating in other Ad Servers, DMPs, or DSPs 
  • Adform platform knowledge 

Our promise 

  • Experienced and professional team 
  • Challenging and exciting work environment with collaborative teammates sharing local and global objectives 
  • Dynamic, inspiring and international team-oriented “learning“ environment 
  • Informal style of leadership and communication – but with the highest expectations of performance and professionalism 
  • Possibilities to learn and work with experts from different countries (offices around the world) 
  • Other standard benefits: comprehensive health insurance plan, team buildings efforts, competitive compensation and the opportunity to develop and have an impact in a fast-paced, dynamic and rigorous environment 

About us  

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands. 

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