Platform Solutions Consultant (for DACH market)

About the role

Platform Solutions Consultants have an exciting and dynamic role working with internal experts, agencies, customers, and tech vendors. You will be part of Customer Success team located in Vilnius and will be responsible for DACH customer portfolio .

Working as a Platform Solutions Consultant means that you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise in the following areas: Ad Serving, DSP, DMP, Creative/Rich Media/DCO and enjoy maximizing media effectiveness and efficiency by strategically using these products for your customers. You are a key player to coach customers on Adform's products through trainings, best practices and by answering their requests.

By utilizing your expertise in Adform products, you will be able to make solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max.

Your responsibilities will include:

  • Becoming a partner and maintain relationships with customers in providing high solutions-oriented service from a technical and functional perspective
  • Introduce new features, technical functionalities and best practices
  • Ensure successful campaign management and overall client satisfaction
  • Have regular meetings and follow ups with assigned customers to help and educate them to utilize our platform the best way
  • Support regional leadership to grow and develop the overall Adform business
  • Be a liaison between Customers and Adform Product Management and Development teams in order to provide feedback from customers and make sure it is executed
  • Coordinate and drive the on-boarding process of new customers and holding groups
  • Escalate cases/situations that could result in dissatisfaction from the customers. Analyze each case and come up with new processes to prevent such situations in the future
  • Work closely with local Platform Solutions Specialists ,Consultants and Client Support teams in Vilnius in order to assure the quality of support

We expect you are/you have:

  • At least 3+ years relevant ad tech industry experience
  • BA/BS degree or equivalent practical experience
  • Experience in account management, Adtech platform management, customer support roles, or consultancy
  • Ability to acquire and share in-depth knowledge of programmatic buying and key business issues that affect the client and the industry
  • Strong analytical and technical background with a strong sense of business acumen
  • Excellent English & German communication skills – both verbal and written
  • Proactive personality with excellent organizational and problem-solving skills
  • Ability to translate complex technical concepts to non-technical audiences
  • Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset

It would be an advantage if you had:

  • Hands-on experience in operating in other Ad Servers, DMP or DSPs
  • Adform platform knowledge

Our promise

  • A good compensation package according to qualification and experience
  • Great opportunity to grow in many technical aspects of AdTech
  • Opportunities to take responsibility and grow professionally
  • Dedicated team of professionals with highly collaborative attitude
  • Varied and fun tasks in an international environment
  • A positive and pleasant work environment
  • Working at a successful company with strong growth
  • Monthly salary range for this position starts from 2300 EUR gross. The final offer will depend on the experience and skills