Creative & Platform Support Specialist

About the role:

As a Creative & Platform Support Specialist your main focus areas will be:

- Technical part of Adform creative offering (video ads, mobile ads, dynamic ads, product retargeting etc). You will support Adform clients and partners by providing technical assistance while ensuring Adform banner specifications are followed correctly, educating on Adform Studio usage, debugging banner code errors.

- API. Troublehooting using Postman and Adform API documentation.

- Integrations (AdWords, Bing, Facebook etc). Providing solutions related to integrations with other platforms such as AdWords, Bing, Facebook etc.

Your responsibilities would include:

- Using e-mail (tickets) to interact with our clients: publishers, marketers, analysts, web developers and even C-level executives;

- Own every ticket that comes your way - investigate, troubleshoot and fix problems;

- Debugging JavaScript code or trying to find ways of scraping needed data;

- Coordinating communication between internal parties and clients in short and long term projects;

- Providing system feedback and suggestions about the possible improvements of the system to relevant parties;

- Educating clients about the possibilities of our system;

- Delivering internal and external training about the platform;

- Assisting creative agencies when building ads using HTML5 technology.

 

This job is for you if You:

- Possess higher education;

- Are fluent in English, both written and spoken;

- Are proactive and initiative: if you don’t know the answer – you dig in until you find it, also offer new ideas, improvements;

- Are good at maintaining customer relations and following basic standards (replying in time, writing style, confidentiality rules);

- Are a quick learner – can grasp basics of any tool quickly;

- Can explain complicated things in a simple manner;

- Like helping out others & working in a team;

- Don’t lack positivity and ownership approach towards the tasks;

- Have basic knowledge of HTML, JavaScript (can troubleshoot JS code);

What might give you an edge:

- Knowledge of web Debugging tools: Fiddler, Charles;

- Experience working with Postman;

- You know what these words mean: API, S2S, Cookies, JIRA, SDK, DoubleClick;

- Background in one of the following fields: Advertising, IT, Networks, Programming;

- Experience with internet marketing tools: Google Analytics, Google Tag Manager.

We offer:

- Opportunity to work with state-of-the-art Advertising technologies;

- Deep knowledge of such progressive business area as Digital Advertisement;

- Become an expert in the use of Adform, an industry leading full-stack platform

- Learning & development;

- Career opportunities in an international company;

Informal style of leadership & communication;

- And some other standard benefits: health insurance, additional vacation days, company offsite events, team buildings and other fun office activities;

- Monthly salary range for this position starts from 1250 euros gross. The final offer will depend on the experience and competencies;

- Working hours: Mon-Fri 9:00-18:00.

About us:

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.

To learn more visit us at adform.com

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