Technical Support Specialist

About the role

Technical Support Specialist (Creative & Platform Support) is involved in technical assistance to creative and media agencies ensuring Adform product specifications are followed correctly and educating internal and external clients about  video ads, mobile ads, product targeting, banner creation studio, Adform API.

 

Your tasks

Manage day by day support to clients (Tickets);

Own every ticket that comes your way -investigate, troubleshoot, and fix problems, calling in   reinforcements when needed;

Educate clients about the possibilities of our system;

Delivering internal and external training about the platform;

Coordinate communication between stakeholders in short and long term projects;

Provide system feedback and suggestions about the possible improvements of the system to relevant parties;

Troubleshoot issues occuring with the setup inside the platform and banner implementation;

Support creative agencies in building ads using HTML5 technology following Adform specs.

 

About you

Knowledge of HTML, JavaScript (can troubleshoot JS code);

Understanding and practical experience with web-related technologies (API, Networks, Requests);

A quick learner – can grasp basics of any tool quickly;

Are proactive and initiative: if you don’t know the answer – you dig in until you find it, also offer new ideas, improvements;

Are good at maintaining customer relations and following Adform standards (replying in time, writing style, confidentiality rules);

Ability to communicate technical concepts to a non-technical audience

Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset

Advantages:

Higher education

An understanding and experience with Advertising (marketing, AdWords, Facebook Ads, working with creatives etc.)

 

Our promise

Extensive knowledge of such progressive business area as digital advertising

Become an expert in the use of Adform, an industry leading full-stack platform

Opportunity to work with state-of-the-art advertising technologies

Opportunity to gain experience in working with international markets

Great career opportunities in an international company

Informal style of communication and management: leisure zone, snacks in the office, team building events, etc.

 

About us

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.

To learn more visit us at adform.com

All our career opportunities are listed here

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