Platform Operations Engineer | Apps Operations

About the role and team

Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). The team is responsible for processing day-to-day technical support-related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 teams. Maintaining and updating technical knowledge base for previous incidents or support requests.

Your responsibilities

  • Provide Tier 2 technical support to core business applications in Application Platform group
  • Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
  • Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
  • Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
  • Identify and implement technical and process improvements
  • Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
  • Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues

We expect you

  • Have experience in L2 or higher support
  • Have experience with Windows and Linux Servers administration
  • Have experience with SQL, No-SQL Administration, Querying
  • Have experience with monitoring tools 
  • Have excellent communication skills in English, both written and verbal

It would be an advantage if you:

  • Have experience in ITIL and familiar with Service operations concept
  • Have C# or Scala knowledge (able to read and troubleshoot)
  • Have experience with Powershell
  • Have experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
  • Have experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
  • Have experience with containerization tools (i.e. Docker, Kubernetes, etc.)
  • Have knowledge with version control tools
  • Are familiar with site reliability concept, standard operating procedures and post-mortems

Our promise

  • Growth and career opportunities within the organization
  • Experienced and professional team
  • Informal style of leadership and communication
  • Challenging and unique tasks with creative approach to problem solving
  • Dynamic, inspiring and international environment
  • Monthly salary range for this position starts from 2500 EUR gross. The final offer will depend on the experience and competencies

If you wonder about these things – we have something to offer you

  • Worry about health and accident insurance? Chill – we got this!
  • Decided to go on a vacation? We offer additional vacation days!
  • Having a bad day? Don‘t worry – fun office activities and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
  • Seeing your job as hard work and nothing else? Adform offsite events and team buildings are there to lighten your mood and help you change your mindset!
  • Hungry? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen!
  • Stayed up late? Grab a cup of coffee and a snack to get you back on track!
  • Wanna train? Join Adform sports team and exercise together!
  • Worry about your lonely left-at-home dog? Bring him to the office! We are very dog-friendly and happy to get to know your companion!
  • Not enough? Join us and find out more!

About us

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands.

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