Description
Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). Team is responsible for processing day-to-day technical support related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 team. Maintaining and updating technical knowledge base for previous incidents or support requests.
Requirements
We would like you to:
- Provide Tier 2 technical support to core business applications in Application Platform group
- Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
- Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
- Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
- Identify and implement technical and process improvements
- Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
- Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues
We believe you have:
- Experience in L2 or higher support
- Experience with Windows and Linux Servers administration
- Experience with SQL, No-SQL Administration, Querying
- Experience with monitoring tools
- Excellent communication skills in English, both written and verbal
It would be an advantage if you have:
- Experience in ITIL and familiar with Service operations concept
- C# or Scala knowledge (able to read and troubleshoot)
- Experience with Powershell
- Experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
- Experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
- Experience with containerization tools (i.e. Docker, Kubernetes, etc.)
- Knowledge with version control tools
- Familiar with site reliability concept, standard operating procedures and post-mortems
Benefits
Our Promise:
- A chance to make an impact on Internet evolvement world wide
- Being part of competition with world level companies outside of Lithuanian market
- Working with highly loaded and highly available systems
- Friendly, fun and professional team
- A lot of servers, complex infrastructure and a fast-growing product
- Possibilities to learn (conferences, training, knowledge sharing sessions)
- Fun things: leisure zone, team buildings and others events
- Monthly salary range for this position starts from 2500 EUR gross. The final offer will depend on the experience and competencies
About Us:
Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.