About the role and team
Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). The team is responsible for processing day-to-day technical support-related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 teams. Maintaining and updating technical knowledge base for previous incidents or support requests.
Your responsibilities
- Provide Tier 2 technical support to core business applications in Application Platform group
- Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
- Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
- Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
- Identify and implement technical and process improvements
- Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
- Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues
We expect you
- Have experience in L2 or higher support
- Have experience with Windows and Linux Servers administration
- Have experience with SQL, No-SQL Administration, Querying
- Have experience with monitoring tools
- Have excellent communication skills in English, both written and verbal
It would be an advantage if you:
- Have experience in ITIL and familiar with Service operations concept
- Have C# or Scala knowledge (able to read and troubleshoot)
- Have experience with Powershell
- Have experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
- Have experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
- Have experience with containerization tools (i.e. Docker, Kubernetes, etc.)
- Have knowledge with version control tools
- Are familiar with site reliability concept, standard operating procedures and post-mortems
Our promise
- Growth and career opportunities within the organization
- Experienced and professional team
- Informal style of leadership and communication
- Challenging and unique tasks with creative approach to problem solving
- Dynamic, inspiring and international environment
- Monthly salary range for this position starts from 2500 EUR gross. The final offer will depend on the experience and competencies
If you wonder about these things – we have something to offer you
- Worry about health and accident insurance? Chill – we got this!
- Decided to go on a vacation? We offer additional vacation days!
- Having a bad day? Don‘t worry – fun office activities and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
- Seeing your job as hard work and nothing else? Adform offsite events and team buildings are there to lighten your mood and help you change your mindset!
- Hungry? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen!
- Stayed up late? Grab a cup of coffee and a snack to get you back on track!
- Wanna train? Join Adform sports team and exercise together!
- Worry about your lonely left-at-home dog? Bring him to the office! We are very dog-friendly and happy to get to know your companion!
- Not enough? Join us and find out more!
About us
Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands.
To learn more visit us at adform.com
All our career opportunities are listed here