Platform Operations Engineer

Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). Team is responsible for processing day-to-day technical support related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 team. Maintaining and updating technical knowledge base for previous incidents or support requests. 

About us

In Adform, the most precious asset are our people and each of our employees is of central focus for us. You will engage with your teams to facilitate professional growth of each and every team member. You will motivate, inspire and be yourself a role model. We believe that innovation is a key differentiation in the market. We expect from you that you will encourage and empower engineers to come up with new ideas, evaluate their performance and provide means for both personal and professional growth. 

Requirements 

We would like you to

  • Provide Tier 2 technical support to core business applications in Application Platform group
  • Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
  • Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
  • Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
  • Identify and implement technical and process improvements
  • Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
  • Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues

We believe you have

  • Experience in L2 or higher support
  • Experience with Windows and Linux Servers administration
  • Experience with SQL, No-SQL Administration, Querying
  • Experience with Powershell
  • Experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
  • Experience with monitoring tools (i.e. Prometheus, Graphite/Grafana, Zabbix, etc.)
  • Experience in ITIL and familiar with Service operations concept
  • Experience with ticketing tool e.g. JIRA
  • Experience with Incident and Problem Mngt processes
  • Experience with building and maintaining knowledge base
  • Excellent communication skills in English, both written and verbal

It would be an advantage if you have:

  • C# or Scala knowledge (able to read and troubleshoot)
  • Experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
  • Experience with containerization tools (i.e. Docker, Kubernetes, etc.)
  • Knowledge with version control tools
  • Familiar with site reliability concept, standard operating procedures and post-mortems
  • Experience with being Incident Manager and / or Problem Manager
  • Experience with Continual Service Improvement (CSI) process
  • Experience with sending communication about Major Incidents
  • Experience with ITIL Foundation certificate

Benefits

  • A highly autonomous team structure with a lot of freedom and ownership
  • Friendly and dynamic work environment 
  • Enjoy your work with senior engineers, scientists and managers that understand the value of technology
  • Opportunities to learn every day, work with experts from different countries, and grow professionally
  • Private health insurance
  • Yoga practice in the office
  • Multisport card or MyBenefit cafeteria
  • Modern office with a convenient location (by metro Politechnika station)
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