Platform Operations Engineer

Description

Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). Team is responsible for processing day-to-day technical support related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 team. Maintaining and updating technical knowledge base for previous incidents or support requests.

Requirements

We would like you to:

  • Provide Tier 2 technical support to core business applications in Application Platform group
  • Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
  • Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
  • Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
  • Identify and implement technical and process improvements
  • Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
  • Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues

We believe you have:

  • Experience in L2 or higher support
  • Experience with Windows and Linux Servers administration
  • Experience with SQL, No-SQL Administration, Querying
  • C# or Scala knowledge (able to read and troubleshoot)
  • Experience with Powershell
  • Experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
  • Experience with monitoring tools (i.e. Prometheus, Graphite/Grafana, Zabbix, etc.)
  • Excellent communication skills in English, both written and verbal

It would be an advantage if you have:

  • Experience in ITIL and familiar with Service operations concept
  • Experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
  • Experience with containerization tools (i.e. Docker, Kubernetes, etc.)
  • Knowledge with version control tools
  • Familiar with site reliability concept, standard operating procedures and post-mortems
Benefits

Our Promise:

  • A chance to make an impact on Internet evolvement world wide
  • Being part of competition with world level companies outside of Lithuanian market
  • Working with highly loaded and highly available systems
  • Friendly, fun and professional team
  • A lot of servers, complex infrastructure and a fast-growing product
  • Possibilities to learn (conferences, training, knowledge sharing sessions)
  • Fun things: leisure zone, team buildings and others events
  • Monthly salary range for this position starts from 1250 EUR gross. The final offer will depend on the experience and competencies

About Us:

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of a Data Management Platform, a Demand Side Platform and an Ad Serving Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform services a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and publishers.

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